"How to help my org become more Responsive" toolkit

Contents of the toolkit:


 * Guiding Principles For Creating and Using This Toolkit
 * What does "become more responsive" mean?
 * Stories of how orgs have become more responsive
 * Why Should I Bother?
 * What practical things could I do?
 * How Do I Know Whether It's Working?
 * What Are the Common Pitfalls?
 * How Do I Know I've Finished?